Customer Success Operations Manager
This is a pivotal operational role at a leading EdTech company, focusing on the optimization of post-sales workflows and data accessibility. It offers the chance to build a scalable foundation for a global success team while enjoying premium Canadian benefits. The position is ideal for a data-driven professional who wants to influence the strategic direction of customer retention.
Xello
Toronto, Ontario, Canada · Posted 15 April 2026
The role
Overview
The hiring side
About Xello
Xello is a mid-sized employer working in edtech / software, based in Toronto, Ontario, Canada.
EdTech / Software
Medium
Toronto, Ontario, Canada
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Requirements & Skills
Key Responsibilities
- Design and deploy scalable operational processes for the Customer Success department
- Develop and maintain dashboards to track critical performance metrics and KPIs
- Streamline access to client data to facilitate better decision-making
- Partner with cross-functional teams to support lifecycle messaging initiatives
- Identify and resolve inefficiencies within the customer journey
Essential
- 3–5 years of professional experience in Customer Success Operations or Revenue Operations
- Proven track record supporting post-sales functions in a corporate environment
- Expertise in utilizing reporting and data visualization software
- Demonstrated ability to identify operational bottlenecks and implement scalable fixes
- Strong project management capabilities with high organizational standards
- Superior written and verbal communication skills for cross-team alignment
Preferred
- Experience in the EdTech or future-readiness software sector
- Advanced proficiency in developing complex dashboards for executive review
- Background in managing lifecycle messaging and automated customer journeys
Key Skills
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People to Know
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Perks
Benefits & perks
- Comprehensive employer-paid health and dental coverage
- Generous paid time off (PTO) policy
- Flexible work arrangements to support work-life balance
- Parental leave program
- 4-month financial top-up for parental leave
- Group RRSP (Registered Retirement Savings Plan)
Next step
Apply now
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