Operations Manager
This is a pivotal leadership role that balances technical data analysis with people-centric management to drive the efficiency of a national health information service. You will be responsible for the entire customer lifecycle, from initial lead acquisition to long-term retention and physical product fulfillment. It is a rare opportunity to apply commercial sales and operations rigor to a high-impact charitable mission.
MedicAlert Foundation Canada
Toronto, Ontario, Canada · Posted 30 April 2026
The role
Overview
The hiring side
About MedicAlert Foundation Canada
MedicAlert Foundation Canada is a mid-sized employer working in non-profit / healthcare services, based in Toronto, Ontario, Canada.
Non-profit / Healthcare Services
Medium
Toronto, Ontario, Canada
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Requirements & Skills
Key Responsibilities
- Oversee daily operations of the Call Center and Fulfillment departments
- Analyze operational data to provide actionable business intelligence for the executive team
- Develop and monitor KPIs and staff incentive programs
- Manage inventory levels to prevent back-orders and optimize repair services
- Lead staff training, onboarding, and regular performance evaluations
Essential
- Proven experience in managing contact center operations and fulfillment services
- Direct experience supervising team leads and support staff
- Ability to develop and implement standard operating procedures (SOPs)
- Strong background in data analysis and operational metrics
- Experience managing vendor and supplier relationships
- Proficiency in CRM and Telephony system management
- Ability to manage inventory and fulfillment logistics
Preferred
- Experience in a non-profit or health-related service environment
- Background in sales-based performance management
- Experience with financial performance analysis and cost-reduction strategies
Key Skills
Networking
People to Know
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Perks
Benefits & perks
- Hybrid work arrangement
- Competitive annual salary
- Opportunity for social impact
- Professional growth and career development support
- Inclusive and diverse work environment
- Performance-based incentive plans
Next step
Apply now
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