Customer Success Manager
This is a high-impact role for a commercially-minded professional who wants to sit at the intersection of AI technology and B2B strategy. You will move beyond traditional support to become a vital growth partner for your clients, driving expansion through technical expertise. It is a perfect fit for someone who enjoys both the 'human' side of relationship building and the 'nerdy' side of data and integrations.
Upsales
Stockholm, Stockholm County, Sweden · Posted 1 May 2026
The role
Overview
The hiring side
About Upsales
Upsales is a mid-sized employer working in software development / ai revenue tech, based in Stockholm, Stockholm County, Sweden.
Software Development / AI Revenue Tech
Medium
Stockholm, Stockholm County, Sweden
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Requirements & Skills
Key Responsibilities
- Oversee a portfolio of strategic customers to ensure high adoption and retention
- Analyze customer revenue models and tech stacks to provide tailored advice
- Identify and execute on opportunities for account expansion and upsells
- Guide clients on best practices for AI-driven revenue acceleration
- Translate complex platform capabilities into measurable business outcomes
Essential
- Proven ability to manage a portfolio of strategic B2B accounts
- Strong commercial mindset with a focus on retention and expansion
- Ability to act as a technical advisor regarding data structures and integrations
- Experience guiding customers through value realization and platform adoption
- Strategic thinking skills to challenge customer workflows and drive transformation
Preferred
- Experience with AI-powered revenue or CRM platforms
- Background in B2B SaaS growth environments
- Familiarity with complex tech stacks and API integrations
Key Skills
Networking
People to Know
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Perks
Benefits & perks
- Opportunity to work with Europe’s leading AI platform for B2B revenue
- High-ownership culture with significant autonomy
- Collaborative environment focused on craftsmanship and innovation
- Central office location in Stockholm
- Direct impact on the growth of ambitious B2B companies
Next step
Apply now
Found via career.upsales.com