Full-time · On-site
Director of Operations
This is a pivotal leadership role designed for a process-oriented expert who thrives on creating order out of complexity. You will be responsible for the operational backbone of a company growing at 25% annually, utilizing a mix of local expertise, offshore efficiency, and AI technology. It is a rare chance to modernize the affordable housing sector through superior systems design and rigorous execution.
Arboreal Management · Seattle, Washington, United States · Posted 23 April 2026
The role
Overview
This is a pivotal leadership role designed for a process-oriented expert who thrives on creating order out of complexity. You will be responsible for the operational backbone of a company growing at 25% annually, utilizing a mix of local expertise, offshore efficiency, and AI technology. It is a rare chance to modernize the affordable housing sector through superior systems design and rigorous execution.
What they need
Requirements & Skills
Key Responsibilities
- Develop and own the company's Standard Operating Procedures (SOPs)
- Design and monitor KPIs to ensure predictable and efficient property management
- Oversee and empower the offshore back-office operations
- Integrate AI and technology-enabled tools into daily workflows
- Scale operational systems to support rapid portfolio expansion
Essential
- Proven experience in building and maintaining operational systems and SOPs
- Ability to lead and manage offshore operational teams
- Strong background in metric-driven management and KPI development
- Experience in scaling fast-growing organizations or platforms
- Capability to translate high-level goals into actionable checklists and processes
Preferred
- Experience in the property management or affordable housing industry
- Familiarity with AI-enabled technology and prop-tech tools
- Background in managing high-growth startups or technology-enabled service companies
Key Skills
Operational DisciplineProcess DesignKPI TrackingOffshore Team ManagementSystems ThinkingStrategic PlanningProject ManagementData Analysis
Networking
People to Know
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Perks
Benefits & perks
- Opportunity to lead the next chapter of a high-growth company
- Work with cutting-edge AI-enabled technology
- Collaborative environment with local and global teams
- Influence over the operational strategy of a regional housing leader
- Dynamic work culture focused on innovation in an antiquated industry
Next step
Apply now
Found via arborealmanagement.na.teamtailor.com