Full-time · Remote

Vice President, Data Science

This executive role leads the applied AI strategy for a global leader in cloud contact center software, focusing on turning research into production-ready features. It uniquely combines high-level organizational growth responsibilities with a requirement for hands-on technical contribution. It is an ideal platform for a leader who wants to stay close to the code while shaping the AI roadmap of a major enterprise.

F
Hiring company

Five9

San Ramon, California, United States · Posted 1 May 2026

The role

Overview

This executive role leads the applied AI strategy for a global leader in cloud contact center software, focusing on turning research into production-ready features. It uniquely combines high-level organizational growth responsibilities with a requirement for hands-on technical contribution. It is an ideal platform for a leader who wants to stay close to the code while shaping the AI roadmap of a major enterprise.

The hiring side

About Five9

Five9 is a large employer working in cloud software / customer experience, based in San Ramon, California, United States.

Industry

Cloud Software / Customer Experience

Size

Large

Location

San Ramon, California, United States

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What they need

Requirements & Skills

Key Responsibilities

  • Directing methodologies for AI experiments, algorithms, and data processes
  • Contributing directly to technical work and model development
  • Scaling the data science team through strategic hiring and talent development
  • Acting as a technical spokesperson to executives, customers, and the broader AI community
  • Selecting and optimizing LLM frameworks and composite model definitions

Essential

  • Minimum of 12 years in data science or applied AI research
  • Extensive hands-on experience with LLMs and agentic architectures
  • Deep knowledge of retrieval-augmented systems and transformers
  • Proven track record in model fine-tuning and prompt engineering
  • Experience with both commercial and open-source model ecosystems
  • Ability to design robust evaluation frameworks and experiment methodologies
  • Expertise in large-scale data engineering and curation

Preferred

  • Experience in a best-in-class applied research organization
  • History of publishing technical blog posts or academic papers
  • Active participation in the global AI conference circuit

Key Skills

Large Language Models (LLM)Agentic ArchitecturesRetrieval-Augmented Generation (RAG)Model OrchestrationPrompt EngineeringBenchmarking and Tradeoff AnalysisTechnical LeadershipPublic SpeakingStrategic Planning

Networking

People to Know

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Perks

Benefits & perks

  • Remote work flexibility
  • Inclusive and diverse company culture
  • Opportunities for industry-wide recognition and publication
  • Collaborative 'team-first' environment
  • Access to massive, proprietary enterprise datasets

Next step

Apply now

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