Vice President, Data Science
This executive role leads the applied AI strategy for a global leader in cloud contact center software, focusing on turning research into production-ready features. It uniquely combines high-level organizational growth responsibilities with a requirement for hands-on technical contribution. It is an ideal platform for a leader who wants to stay close to the code while shaping the AI roadmap of a major enterprise.
Five9
San Ramon, California, United States · Posted 1 May 2026
The role
Overview
The hiring side
About Five9
Five9 is a large employer working in cloud software / customer experience, based in San Ramon, California, United States.
Cloud Software / Customer Experience
Large
San Ramon, California, United States
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Requirements & Skills
Key Responsibilities
- Directing methodologies for AI experiments, algorithms, and data processes
- Contributing directly to technical work and model development
- Scaling the data science team through strategic hiring and talent development
- Acting as a technical spokesperson to executives, customers, and the broader AI community
- Selecting and optimizing LLM frameworks and composite model definitions
Essential
- Minimum of 12 years in data science or applied AI research
- Extensive hands-on experience with LLMs and agentic architectures
- Deep knowledge of retrieval-augmented systems and transformers
- Proven track record in model fine-tuning and prompt engineering
- Experience with both commercial and open-source model ecosystems
- Ability to design robust evaluation frameworks and experiment methodologies
- Expertise in large-scale data engineering and curation
Preferred
- Experience in a best-in-class applied research organization
- History of publishing technical blog posts or academic papers
- Active participation in the global AI conference circuit
Key Skills
Networking
People to Know
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Perks
Benefits & perks
- Remote work flexibility
- Inclusive and diverse company culture
- Opportunities for industry-wide recognition and publication
- Collaborative 'team-first' environment
- Access to massive, proprietary enterprise datasets
Next step
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