Account Manager
This is a pivotal role for a strategic thinker who wants to fix the broken pharmacy benefit landscape through technology and superior service. You will act as a high-level consultant, managing the health of client accounts by blending data-driven insights with empathetic relationship management. It is a unique chance to join a scaling company where your advocacy directly shapes the product roadmap.
SmithRx
San Francisco, California, United States · Posted 19 April 2026
The role
Overview
The hiring side
About SmithRx
SmithRx is a mid-sized employer working in health-tech / pharmacy benefit management, based in San Francisco, California, United States.
Health-Tech / Pharmacy Benefit Management
Medium
San Francisco, California, United States
Go deeper
See SmithRx the way an insider would
Unlock company research, key people to know, recent moves, and how this role fits into their wider picture.
Research SmithRxWhat they need
Requirements & Skills
Key Responsibilities
- Orchestrate the client implementation process and develop long-term success roadmaps
- Conduct deep-dive data analysis to meet client reporting needs and demonstrate ROI
- Act as a liaison between clients and internal product teams to bridge feature gaps
- Proactively identify and mitigate risks that could lead to client attrition
- Lead cross-functional task forces to solve technical or operational hurdles for customers
Essential
- Proven ability to manage post-sale client success and satisfaction
- Experience building and maintaining relationships with operational leadership
- Capability to develop and execute comprehensive client success plans
- Strong analytical skills for reporting and data requirement fulfillment
- Ability to manage cross-functional projects to resolve complex escalations
Preferred
- Prior experience in the Pharmacy Benefit Management (PBM) industry
- Background in Health-Tech or venture-backed startup environments
- Experience with business impact assessments and product gap identification
Key Skills
Networking
People to Know
Sign up to discover hiring managers, team leads, and key people at SmithRx.
Perks
Benefits & perks
- Opportunity to work in a high-growth, venture-backed Health-Tech startup
- Collaborative and mission-driven company culture
- Direct impact on transforming the U.S. healthcare system
- Professional development in a cutting-edge drug acquisition platform
- Autonomy to drive client success and advocate for product improvements
Next step
Apply now
Found via www.opentoworkremote.com