Full-time · On-site
Customer Success Manager / Senior Manager
This is a high-stakes consultative role focused on the operationalization of AI within enterprise environments. You will be responsible for ensuring customers don't just buy AI, but actually transform their business processes through it. It is a perfect blend of data analysis, change management, and strategic relationship building.
Salesforce · San Francisco, California, United States · Posted 24 April 2026
The role
Overview
This is a high-stakes consultative role focused on the operationalization of AI within enterprise environments. You will be responsible for ensuring customers don't just buy AI, but actually transform their business processes through it. It is a perfect blend of data analysis, change management, and strategic relationship building.
What they need
Requirements & Skills
Key Responsibilities
- Nurture Customer Centers of Excellence and train internal Agent Champions
- Monitor and analyze agent performance telemetry to optimize workflows
- Coordinate with internal Salesforce teams and SIs to provide a unified experience
- Manage roadmaps for contracted licenses and consumption credits
- Report on quantifiable business impact and ROI to executive stakeholders
- Identify new high-impact use cases for AI expansion within the client's business
Essential
- Minimum of 6 years of professional experience
- At least 3 years in Customer Success, Professional Services, or Management Consulting
- Proven track record in driving adoption and change management for enterprise SaaS
- Experience supporting or participating in governance frameworks
- Ability to translate technical telemetry into business-level insights
- Expertise in identifying and neutralizing adoption barriers like data quality or user resistance
Preferred
- Deep industry knowledge in Supply Chain, Manufacturing, or Financial Services
- Experience with AI solutions and Agentic workflows
- Familiarity with Salesforce Data Cloud and the broader Salesforce ecosystem
- Background in building or nurturing a Customer Center of Excellence (CoE)
Key Skills
Strategic ConsultingAI GovernanceData-Driven Decision MakingChange ManagementStakeholder ManagementBusiness Process OptimizationTelemetry AnalysisCross-functional Collaboration
Networking
People to Know
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Perks
Benefits & perks
- Health Insurance
- Retirement Savings Plans
- Employee Stock Purchase Program
- Wellness Reimbursements
- Volunteer Time Off
- Professional Development Opportunities
- Parental Leave
Next step
Apply now
Found via careers.salesforce.com