Key Responsibilities

• Act as the primary point of contact and advocate for an assigned portfolio of B2B clients
• Drive product adoption and engagement through proactive touchpoints and strategic account planning
• Negotiate and secure win-win outcomes for contract renewals and usage expansions
• Collaborate with internal Sales and Product teams to communicate customer feedback and drive revenue
• Maintain accurate data within Salesforce and other internal systems for forecasting and risk management

Essential

• 1-2 years of experience in a B2B customer-facing role
• Proven ability to manage and negotiate contract renewals
• Demonstrated success in identifying and closing expansion or upsell opportunities
• Proficiency in managing customer relationships within a SaaS environment
• Strong organizational skills with the ability to handle multiple priorities in a fast-paced setting
• Excellent communication skills across video, phone, and written channels

Preferred

• Experience working in a fully remote or globally distributed team
• Background or interest in the life sciences or regulated industries
• Experience with CRM and CS tools like Salesforce and Catalyst

Key Skills