Key Responsibilities

• Act as the primary point of contact and internal advocate for a dedicated book of business
• Drive product adoption and engagement through proactive customer touchpoints
• Manage the end-to-end renewal process to ensure high retention rates
• Identify and execute on opportunities for account expansion and feature upsells
• Collaborate with Product and Marketing teams to relay customer feedback and market trends
• Maintain accurate data within Salesforce for forecasting and risk management

Essential

• 1-2 years of experience in a B2B customer-facing role
• Proven ability to manage and grow client relationships
• Experience in contract negotiations and achieving mutually beneficial outcomes
• Demonstrated success in identifying and closing expansion or upsell opportunities
• Strong proficiency in digital communication tools including video conferencing and email
• Ability to manage time effectively in a fast-paced, high-volume environment
• Capacity to adapt quickly to shifting priorities and new internal initiatives

Preferred

• Prior experience working within a SaaS (Software as a Service) business model
• Familiarity with the Life Sciences or highly regulated industries
• Experience working in a fully remote or distributed team environment

Key Skills