Customer Success Associate
This is a high-impact role for an early-career professional to join a leading quality management platform serving the life sciences sector. It combines relationship management with commercial strategy, focusing on retention and expansion within a remote-first global team. The position offers a unique chance to work at the cutting edge of health-tech compliance.
Qualio
San Francisco, California, United States · Posted 16 April 2026
The role
Overview
The hiring side
About Qualio
Qualio is a mid-sized employer working in software / healthtech, based in San Francisco, California, United States.
Software / HealthTech
Medium
San Francisco, California, United States
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Requirements & Skills
Key Responsibilities
- Act as the primary advocate and point of contact for a specific portfolio of clients
- Drive product adoption and engagement through proactive outreach and journey mapping
- Manage the end-to-end renewal process to ensure high retention rates
- Identify and execute on expansion opportunities in partnership with Account Management
- Collaborate with Product and Marketing teams to relay customer feedback and drive growth
- Maintain accurate data within Salesforce for forecasting and risk management
Essential
- 1-2 years of experience in a B2B customer-facing role
- Proven ability to manage and grow client relationships
- Experience in contract negotiations and driving renewal outcomes
- Demonstrated track record in sales expansion or identifying upsell opportunities
- Strong proficiency in GSuite and CRM tools like Salesforce
- Ability to work effectively in a fast-paced, remote environment
Preferred
- Prior experience in a SaaS environment
- Familiarity with Customer Success platforms such as Catalyst
- Experience within the life sciences, medtech, or biopharma industries
Key Skills
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People to Know
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Perks
Benefits & perks
- Competitive base salary
- Flexible holiday schedule
- Unlimited Paid Time Off (PTO)
- Professional development stipend
- Home office budget and working space allowance
- Remote-first work culture
- Mission-driven work contributing to life-saving medical products
Next step
Apply now
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