Full-time · On-site
Chief of Staff to the Chief Customer Officer
This is a high-impact leadership role designed for a strategic operator who wants to influence the post-sales strategy of a global AI planning powerhouse. You will serve as the CCO's right hand, managing the operational heartbeat of the Customer Success organization and driving critical transformation projects. It is a rare chance to gain executive-level visibility while shaping the customer experience for some of the world's most recognizable brands.
Anaplan · San Francisco, California, United States · Posted 23 April 2026
The role
Overview
This is a high-impact leadership role designed for a strategic operator who wants to influence the post-sales strategy of a global AI planning powerhouse. You will serve as the CCO's right hand, managing the operational heartbeat of the Customer Success organization and driving critical transformation projects. It is a rare chance to gain executive-level visibility while shaping the customer experience for some of the world's most recognizable brands.
What they need
Requirements & Skills
Key Responsibilities
- Lead Post-Sales transformation programs focused on customer health and AI adoption
- Serve as a strategic thought partner to the CCO and Customer Success leadership team
- Manage the internal business operations and 'rhythm of the business' for the department
- Ensure cross-functional alignment by participating in leadership staff meetings
- Coordinate with other executive Chiefs of Staff on company-wide strategic priorities
Essential
- Proven ability to lead through influence across complex global functions
- Experience driving cross-functional alignment and strategic execution
- Strong operational background with a focus on disciplined follow-through
- Ability to act as a trusted advisor and sounding board for executive leadership
- Customer-centric mindset focused on value realization and health
Preferred
- Experience in Post-Sales transformation or Customer Success leadership
- Background in AI-driven business initiatives
- Previous experience in a Chief of Staff or similar strategic operations role
- Experience working within a Fortune 500 or high-growth SaaS environment
Key Skills
Strategic PlanningOperational ExcellenceProgram ManagementStakeholder ManagementBusiness TransformationAI StrategyData-Driven Decision MakingExecutive Communication
Networking
People to Know
Sign up to discover hiring managers, team leads, and key people at Anaplan.
Perks
Benefits & perks
- Opportunity to work with a leading AI-infused scenario planning platform
- Exposure to enterprise-level decision-making and Fortune 50 clients
- Collaborative 'Winning Culture' focused on leadership and innovation
- Professional development and executive-level mentorship
- Inclusive environment that champions diversity of thought
Next step
Apply now
Found via www.employbl.com