Customer Success Associate
This is a premier entry-level opportunity to enter the fintech sector with a company that is actively redefining capital markets using blockchain. It offers a rare combination of high-tier benefits, a clear path to promotion, and comprehensive training that removes the barrier of needing prior industry experience. For those in the Reno area, it represents a chance to work for a globally recognized innovator while maintaining a hybrid work-life balance.
Figure
Reno, Nevada, United States · Posted 1 May 2026
The role
Overview
The hiring side
About Figure
Figure is a mid-sized employer working in fintech / blockchain, based in Reno, Nevada, United States.
Fintech / Blockchain
Medium
Reno, Nevada, United States
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Requirements & Skills
Key Responsibilities
- Act as the first point of contact for loan applicants and existing members
- Guide users through the end-to-end application process for HELOCs and other products
- Perform identity verification and notary services via video link
- Ensure all interactions meet strict regulatory and compliance standards
- Collaborate with internal teams to resolve platform bugs or user blockers
Essential
- Ability to handle multi-channel communication including phone, chat, and email
- Capacity to explain technical or financial jargon in simple terms
- Willingness to conduct professional video notary sessions
- Attention to detail for compliance and documentation tasks
- Ability to identify and report customer trends to improve service
Preferred
- Interest in blockchain technology and financial innovation
- Strong interpersonal skills and empathy for customers
- Adaptability to a fast-paced, evolving fintech environment
Key Skills
Networking
People to Know
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Perks
Benefits & perks
- Total compensation up to $71,000 including bonuses and shift differentials
- 100% company-paid medical, dental, and vision for employees and dependents on select plans
- Hybrid work flexibility following the initial training period
- Generous Paid Time Off (PTO) and sick leave
- Paid holidays
- Continuing education and tuition reimbursement
- Paid family leave
- Employee recognition and anniversary rewards
- New hire swag packages
Next step
Apply now
Found via sailonchain.com