Full-time · Remote
Senior Legal Operations Manager
This is a high-leverage role designed for a legal operations expert who wants to move away from manual tasks and into strategic systems design. You will be the 'engine room' of the legal department, ensuring that as the company scales, the legal infrastructure remains robust, automated, and efficient. It is a perfect fit for someone who enjoys the intersection of law, technology, and business efficiency.
Customer.io · Portland, Oregon, United States · Posted 18 April 2026
The role
Overview
This is a high-leverage role designed for a legal operations expert who wants to move away from manual tasks and into strategic systems design. You will be the 'engine room' of the legal department, ensuring that as the company scales, the legal infrastructure remains robust, automated, and efficient. It is a perfect fit for someone who enjoys the intersection of law, technology, and business efficiency.
What they need
Requirements & Skills
Key Responsibilities
- Lead the selection, implementation, and organization-wide adoption of legal software and tools.
- Design and measure KPIs for legal workflows to improve departmental visibility and effectiveness.
- Manage the full contract lifecycle, including direct negotiations with customers and vendors.
- Partner with Finance and Sales to align legal risk posture with company growth objectives.
- Automate repetitive administrative tasks to focus on high-value strategic initiatives.
- Maintain internal knowledge bases and documentation to ensure operational continuity.
Essential
- 7 to 10+ years of experience in legal operations or contract management
- Proven track record in high-growth SaaS or technology sectors
- Extensive experience managing legal technology stacks (CLM, e-signature, etc.)
- Ability to work independently and manage end-to-end projects in ambiguous environments
- Strong background in drafting, reviewing, and negotiating various legal agreements
- Experience building operational structures from the ground up
Preferred
- Bachelor’s degree
- Paralegal certification
- Juris Doctor (JD) degree
- Experience with specific tools like Exterro, LinkSquares, Carta, or Board Portals
Key Skills
Contract Lifecycle Management (CLM)Process OptimizationCross-functional CollaborationLegal Tech AdministrationRisk AssessmentStrategic PlanningVendor ManagementKnowledge ManagementAutomationZendeskDocusignNotion
Networking
People to Know
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Perks
Benefits & perks
- Remote-first work environment (Americas)
- Competitive salary
- High-impact ownership of the legal tech stack
- Collaborative culture with Finance, Sales, and People teams
- Opportunity to build scalable systems from scratch
Next step
Apply now
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