Vice President of Customer Success & Revenue Growth
This executive role is a high-impact opportunity to lead the post-sales strategy for a major SaaS player, focusing on the intersection of customer happiness and financial growth. It requires a rare blend of empathetic leadership and rigorous analytical skills to drive measurable revenue outcomes. Candidates will find this compelling because it offers the authority to shape the entire customer journey at scale.
Varicent
Phoenix, Arizona, United States · Posted 1 May 2026
The role
Overview
The hiring side
About Varicent
Varicent is a large employer working in software / saas, based in Phoenix, Arizona, United States.
Software / SaaS
Large
Phoenix, Arizona, United States
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Research VaricentWhat they need
Requirements & Skills
Key Responsibilities
- Develop and execute a comprehensive strategy for customer retention and expansion
- Lead, mentor, and scale the Customer Success and Account Management organizations
- Analyze customer health metrics to proactively address churn risks
- Collaborate with Sales and Marketing to ensure a seamless transition from prospect to long-term partner
- Report on key performance indicators including NRR, GRR, and NPS to the executive board
Essential
- Minimum of 12 years of professional experience in Go-To-Market leadership
- Proven track record in senior management within the technology or SaaS sector
- Extensive background in customer success operations and revenue growth strategies
- Demonstrated ability to lead and inspire high-performing, multi-disciplinary teams
- Expertise in managing renewal rates and driving customer advocacy programs
Preferred
- Experience in the Sales Performance Management (SPM) or RevOps software space
- Previous experience leading large-scale digital transformation initiatives for clients
- Strong network within the enterprise SaaS community
Key Skills
Networking
People to Know
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Perks
Benefits & perks
- Remote work flexibility
- High-impact executive leadership role
- Opportunity to lead a global SaaS brand's success strategy
- Collaborative and innovative company culture
- Professional development within the RevOps and GTM ecosystem
Next step
Apply now
Found via revopscareers.com