Director of Customer Success (Strategic & Plaintiff)
This is a high-impact leadership role at a mission-driven legal tech company, focusing on driving value for strategic clients through a consumption-based success model. The position balances team mentorship with high-level strategic planning, making it ideal for a veteran CS leader who enjoys both people development and operational excellence. It offers a unique chance to shape the post-sale experience in a sector where technology is actively used to promote justice.
Everlaw
Oakland, California, United States · Posted 16 April 2026
The role
Overview
The hiring side
About Everlaw
Everlaw is a mid-sized employer working in legal technology, based in Oakland, California, United States.
Legal Technology
Medium
Oakland, California, United States
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Requirements & Skills
Key Responsibilities
- Lead and mentor a team of 7 Customer Success Managers and Associates
- Define and execute the CS roadmap for Strategic and Plaintiff segments
- Drive platform adoption and ensure clients realize full ROI
- Collaborate with cross-functional leaders to align on user experience and growth
- Manage high-level escalations and maintain trusted advisor status with key accounts
Essential
- Extensive experience in Customer Success leadership
- Proven track record of managing and coaching high-performing teams
- Experience with consumption-based business models in the tech industry
- Ability to manage complex client escalations and strategic partnerships
- Strong collaborative skills to work across Sales, Product, and Engineering departments
Preferred
- Experience within the legal technology (LegalTech) or SaaS sectors
- Familiarity with Strategic and Plaintiff legal segments
- Background in developing long-term customer success roadmaps
Key Skills
Networking
People to Know
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Perks
Benefits & perks
- Annual learning and development stipend
- Regular career goal check-ins with management
- Hybrid work flexibility (Tuesday/Friday remote)
- Comprehensive onboarding and product training
- Vibrant and open company culture
Next step
Apply now
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