Chief Customer Experience Officer
This is a high-stakes executive role responsible for the end-to-end delivery of educational services for a household name in test prep. It combines operational rigor with a deep focus on customer satisfaction and learning efficacy. The role is unique because it manages one of the largest networks of educators in the United States while maintaining a remote-first executive structure.
The Princeton Review
New York, New York, United States · Posted 1 May 2026
The role
Overview
The hiring side
About The Princeton Review
The Princeton Review is a large employer working in education technology / test preparation, based in New York, New York, United States.
Education Technology / Test Preparation
Large
New York, New York, United States
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Requirements & Skills
Key Responsibilities
- Define and execute the strategic vision for the global student learning experience
- Optimize the cost-to-revenue ratio for instructional services
- Lead and mentor a distributed network of over 4,000 educators
- Oversee quality assurance, scheduling, and support for all learning products
- Analyze student feedback and performance data to drive continuous service improvements
Essential
- Minimum of 15 years of professional experience in relevant fields
- At least 7 years of experience in senior executive leadership roles
- Proven track record in managing large-scale service delivery operations
- Experience overseeing distributed or remote workforces
- Demonstrated ability to manage instructional or operational costs relative to revenue
Preferred
- Experience in the EdTech or test preparation industry
- Background in managing high-volume consumer and institutional service channels
- Expertise in predictive analytics for quality assurance
Key Skills
Networking
People to Know
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Perks
Benefits & perks
- Remote work flexibility
- Executive leadership opportunity
- Influence over a global educational brand
- Collaborative executive environment
- Opportunity to impact millions of students
Next step
Apply now
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