Global Vice President of Customer Success
This is a pivotal executive role designed for a transformation-minded leader who can overhaul a global customer success framework. You will have the mandate to drive significant change, moving the organization toward a more proactive and advocacy-focused model. It is a rare chance to own the entire post-sales ecosystem at a well-positioned tech company.
Jumio
New York, New York, United States · Posted 15 April 2026
The role
Overview
The hiring side
About Jumio
Jumio is a large employer working in technology / identity verification, based in New York, New York, United States.
Technology / Identity Verification
Large
New York, New York, United States
Go deeper
See Jumio the way an insider would
Unlock company research, key people to know, recent moves, and how this role fits into their wider picture.
Research JumioWhat they need
Requirements & Skills
Key Responsibilities
- Own and optimize the end-to-end post-sales customer journey
- Lead and mentor a diverse, global team of Customer Success professionals
- Partner with Sales and Product teams to align on customer health and product feedback
- Develop and execute strategies to increase customer retention and lifetime value
- Act as a senior advocate for key global accounts and executive stakeholders
Essential
- Proven track record of building and scaling high-performing Customer Success organizations
- Extensive experience in post-sales leadership and customer experience strategy
- Demonstrated ability to navigate and influence executive-level environments
- Experience leading global, cross-functional teams
- Strong background in driving customer advocacy and business growth
Preferred
- Experience in the identity verification or cybersecurity tech sectors
- Advanced knowledge of RevOps and GTM alignment strategies
- History of leading large-scale organizational transformations
Key Skills
Networking
People to Know
Sign up to discover hiring managers, team leads, and key people at Jumio.
Perks
Benefits & perks
- Opportunity to lead a global organizational transformation
- High-visibility executive leadership role
- Collaborative and forward-thinking work environment
- Direct impact on company growth and customer satisfaction
- Professional development within a leading tech firm
Next step
Apply now
Found via revopscareers.com