Customer Success Manager
This is a high-impact role at a well-funded scale-up focusing on the underserved deskless workforce. It combines strategic consulting with technical account management, offering the chance to work with major global retailers. The position is ideal for someone who enjoys driving digital transformation and managing executive-level relationships.
YOOBIC
New York City, New York, United States · Posted 1 May 2026
The role
Overview
The hiring side
About YOOBIC
YOOBIC is a mid-sized employer working in software / saas, based in New York City, New York, United States.
Software / SaaS
Medium
New York City, New York, United States
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Requirements & Skills
Key Responsibilities
- Own the end-to-end success and retention of a strategic client portfolio
- Facilitate executive-level meetings focused on ROI and operational impact
- Analyze customer data to provide proactive recommendations for platform optimization
- Collaborate with internal teams to align product development with client needs
- Identify and nurture opportunities for account growth and expansion
Essential
- Proven track record in managing strategic enterprise client relationships
- Experience leading high-stakes Quarterly Business Reviews (QBRs) for senior executives
- Ability to drive software adoption and demonstrate clear value realization
- Accountability for customer retention and expansion metrics
- Strong internal advocacy skills to represent client needs to product teams
Preferred
- Experience within the retail or hospitality technology sectors
- Background working in a high-growth SaaS environment
- Familiarity with AI-powered operational tools or workforce management platforms
Key Skills
Networking
People to Know
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Perks
Benefits & perks
- Hybrid work flexibility
- Opportunity to work with a leading AI-powered platform
- Exposure to high-profile global brands
- Dynamic, fast-paced startup culture
- Professional growth in a Series C funded company
Next step
Apply now
Found via careers.yoobic.com