Manager, Customer Success
This is a high-impact leadership role at a leading mental health unicorn, focusing on driving retention and satisfaction for a diverse portfolio of corporate clients. You will manage a team of CSMs to deliver clinically validated mental health solutions, ensuring both high team engagement and measurable ROI for partners. It is a perfect blend of strategic operations, people development, and mission-led advocacy.
Spring Health
New York City, New York, United States · Posted 16 April 2026
The role
Overview
The hiring side
About Spring Health
Spring Health is a large employer working in mental health care / healthtech, based in New York City, New York, United States.
Mental Health Care / HealthTech
Large
New York City, New York, United States
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Requirements & Skills
Key Responsibilities
- Lead and mentor a team of CSMs supporting SMB and Mid-Market accounts
- Optimize onboarding, engagement, and renewal operations
- Foster executive-level partnerships with key client stakeholders
- Analyze performance data to mitigate churn risks and identify expansion opportunities
- Collaborate with Product and Clinical teams to enhance the customer experience
Essential
- Minimum of 5 years in Customer Success or Account Management
- At least 2 years of direct people management experience
- Demonstrated history of driving client outcomes and managing enterprise-level accounts
- Experience within the B2B SaaS or Health-tech sectors
- Ability to travel occasionally for corporate events or team offsites
Preferred
- Experience managing teams specifically focused on SMB and Mid-Market segments
- Background in mental health services or employee benefits administration
- Proven ability to manage complex renewals and expansion targets
Key Skills
Networking
People to Know
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Perks
Benefits & perks
- Remote-first work environment
- Opportunity to work for a unicorn-status health-tech company ($3.3B valuation)
- Mission-driven culture focused on mental health accessibility
- Collaborative environment with top-tier global investors
- Chance to impact the lives of over 10 million members
Next step
Apply now
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