Key Responsibilities

• Resolve employee inquiries regarding benefits, payroll, and policies via ServiceNow
• Execute accurate weekly and monthly audits of personnel data
• Manage the end-to-end documentation for employee onboarding and offboarding
• Update and optimize self-service content on the company intranet
• Collaborate with Legal, IT, and Finance to ensure cross-departmental alignment

Essential

• Minimum of 1 year of HR-related experience or relevant academic coursework
• Ability to work a standard 1st shift (8am-5pm) in any US time zone
• Proven ability to maintain strict confidentiality with sensitive employee records
• Experience managing high-volume inquiries within a ticketing system or shared services model
• Capability to process time-sensitive documentation including I-9s and unemployment claims

Preferred

• Familiarity with Workday or ServiceNow platforms
• Experience in a fully remote professional environment
• Background in a customer-service oriented HR role

Key Skills