Senior Manager, Strategy & Operations (Consumer Protection)
This is a high-visibility leadership role at a premier FinTech startup, focusing on the intersection of operational excellence and consumer advocacy. It offers a rare chance to work directly with founders to scale a mission-driven product that helps people manage their largest monthly expense. The role is perfect for a data-savvy strategist who wants to move beyond theory into tangible execution.
Flex
New York City, New York, United States · Posted 25 April 2026
The role
Overview
The hiring side
About Flex
Flex is a mid-sized employer working in fintech, based in New York City, New York, United States.
FinTech
Medium
New York City, New York, United States
Go deeper
See Flex the way an insider would
Unlock company research, key people to know, recent moves, and how this role fits into their wider picture.
Research FlexWhat they need
Requirements & Skills
Key Responsibilities
- Partner with the Director of Consumer Protection to define and execute departmental strategy
- Identify and solve operational challenges using rigorous business logic and data analysis
- Manage a complex portfolio of projects aimed at improving the customer journey
- Build and maintain systems to optimize product and service quality
- Present strategic recommendations and project updates to the Executive Team
Essential
- Proven ability to drive high-impact strategic projects from conception to completion
- Strong analytical toolkit with the ability to quantify customer pain points
- Experience working in a fast-paced, growth-stage environment
- Ability to produce executive-ready deliverables and presentations
- Tenacity to solve complex problems amidst high levels of uncertainty
- Collaborative mindset to work across Product, Data Science, and Customer Success teams
Preferred
- Proficiency in SQL for data extraction and analysis
- Experience with data visualization tools such as Tableau, Power BI, or Sigma
- Background in FinTech or consumer-facing financial services
- Experience in strategy consulting or high-growth operations roles
Key Skills
Networking
People to Know
Sign up to discover hiring managers, team leads, and key people at Flex.
Perks
Benefits & perks
- Comprehensive medical, dental, and vision insurance
- Company equity and ownership stake
- 401(k) retirement plan with company matching
- Visa sponsorship opportunities
- Hybrid work flexibility
- Relocation assistance
Next step
Apply now
Found via jaabz.com