Key Responsibilities

• Design and lead qualitative and quantitative research initiatives to uncover user pain points
• Collaborate with designers, engineers, and PMs to integrate user insights into the development cycle
• Develop and manage a comprehensive research roadmap aligned with business goals
• Advocate for user-centricity in all internal product discussions and strategy meetings
• Refine and improve internal research methodologies and toolsets
• Mentor junior team members and share cross-functional knowledge

Essential

• Proven experience in planning and executing diverse qualitative research methods including in-depth interviews and usability testing
• Ability to conduct quantitative research such as A/B testing analysis and survey design
• Strong capability to translate raw data into actionable product insights and strategic recommendations
• Experience working across the entire product development lifecycle from discovery to post-launch
• Excellent communication skills with the ability to present complex findings to stakeholders persuasively
• Commitment to a user-centric design philosophy

Preferred

• Experience mentoring junior research staff
• Background in ethnographic studies or behavioral psychology
• Experience working in a remote-first, asynchronous environment
• Familiarity with talent acquisition or HR tech industries

Key Skills