Head of Technical Delivery
This is a high-impact leadership role within a fast-growing European MSP, focusing on the management of elite 3rd-line technical teams. The position offers the chance to drive operational strategy and technical excellence at a massive scale. It is an ideal opportunity for a seasoned technical manager who wants to influence the growth of a security-first cloud solutions provider.
Ekco
Milton Keynes, Buckinghamshire, United Kingdom · Posted 15 April 2026
The role
Overview
The hiring side
About Ekco
Ekco is a large employer working in information technology / cloud services, based in Milton Keynes, Buckinghamshire, United Kingdom.
Information Technology / Cloud Services
Large
Milton Keynes, Buckinghamshire, United Kingdom
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Requirements & Skills
Key Responsibilities
- Directly manage and motivate multiple Technical Team Leaders to ensure alignment with business goals
- Oversee the operational delivery of all technical services to internal and external clients
- Serve as the primary escalation point for the most complex technical issues
- Collaborate with the Technical Delivery Director to define priorities and allocate resources
- Promote a culture of continuous improvement and operational efficiency across all technical areas
Essential
- Proven experience leading and managing multiple high-level technical teams
- Strong background in 3rd-line technical support and infrastructure management
- Ability to manage and mentor Technical Team Leaders
- Experience in operational delivery within a Managed Service Provider (MSP) environment
- Capability to act as a final escalation point for complex technical troubleshooting
- Strategic mindset for resource allocation and priority setting
Preferred
- Experience working in a rapidly scaling international technology firm
- Advanced certifications in cloud technologies or IT service management
- Background in driving continuous improvement initiatives across engineering departments
Key Skills
Networking
People to Know
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Perks
Benefits & perks
- Hybrid working model
- Opportunity to work with a leading European cloud provider
- Collaborative and supportive team culture
- Professional development and learning opportunities
- Dynamic, fast-paced work environment
Next step
Apply now
Found via careers.ek.co