Customer Success Operations Manager
This is a dynamic, field-based operations role that combines high-level account strategy with on-the-ground technical execution for a leader in AI vehicle inspection. You will be the face of the company for major rental partners, ensuring that revolutionary technology translates into real-world business value. It is a perfect fit for a proactive problem-solver who enjoys a mix of office-based analysis and active site management.
UVeye
Los Angeles, California, United States · Posted 1 May 2026
The role
Overview
The hiring side
About UVeye
UVeye is a mid-sized employer working in automotive technology / ai, based in Los Angeles, California, United States.
Automotive Technology / AI
Medium
Los Angeles, California, United States
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Requirements & Skills
Key Responsibilities
- Cultivate deep partnerships with Site GMs and rental stakeholders as the primary point of contact
- Oversee damage validation processes (DVIRs) to ensure AI accuracy and evidence collection
- Monitor support platforms and manage the resolution lifecycle of technical tickets
- Conduct on-site training and coaching for client teams on system maintenance and best practices
- Analyze performance metrics to identify trends and consult with clients on maximizing ROI
Essential
- Minimum of 3 years in Customer Success, Account Management, or a related operational role
- Willingness to travel up to 50% for on-site client visits
- Strong technical aptitude with the ability to navigate software dashboards and CRM tools
- Demonstrated experience managing multiple strategic accounts or complex projects simultaneously
- Exceptional organizational skills and the ability to prioritize tasks in a high-pressure environment
Preferred
- Previous experience within the SaaS industry
- Background in the automotive or rental car sectors
- Experience with AI or computer vision technology products
Key Skills
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People to Know
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Perks
Benefits & perks
- Comprehensive Medical, Dental, and Vision insurance
- 401k plan with company matching
- 20 days of Paid Time Off (PTO)
- Paid company holidays
- Significant career advancement opportunities within a scaling organization
Next step
Apply now
Found via uveye.com