Director of Customer Success Operations
This is a pivotal leadership role for a technical strategist who wants to own the entire post-sales operational lifecycle at a leading AI-driven analytics firm. You will be the architect of the CS tech stack, moving beyond simple maintenance to create a predictive, automated engine for customer retention. It is a rare opportunity to combine deep technical configuration with high-level GTM strategy.
Placer.ai
Los Angeles, California, United States · Posted 15 April 2026
The role
Overview
The hiring side
About Placer.ai
Placer.ai is a mid-sized employer working in location analytics / saas, based in Los Angeles, California, United States.
Location Analytics / SaaS
Medium
Los Angeles, California, United States
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Requirements & Skills
Key Responsibilities
- Design and implement the end-to-end CS technology infrastructure
- Configure Planhat health scores, customer journeys, and automated playbooks
- Optimize Gong Engage and Forecasting to streamline account management workflows
- Integrate AI tools to automate insights and enhance team productivity
- Manage and mentor junior operations team members
- Translate complex business problems into scalable technical systems
Essential
- Minimum of 7 years in CS Ops, RevOps, or GTM Strategy within B2B SaaS
- Hands-on experience with Planhat implementation and configuration
- Expertise in Gong Engage for sequencing and workflow design
- Proficiency in Gong Forecasting for pipeline and category management
- Practical, non-theoretical experience applying AI tools to CS workflows
- Advanced proficiency in Salesforce administration and logic
- Strong analytical capabilities using BI tools like Looker or Tableau
- Experience in people management and developing junior operations staff
Preferred
- Experience managing operations for multi-vertical customer bases (Retail, CPG, Finance)
- Proven track record of building health scores and automated playbooks from scratch
- Ability to thrive in a remote-first, high-growth environment
Key Skills
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People to Know
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Perks
Benefits & perks
- Competitive base salary
- Comprehensive health and wellness benefits
- Fully remote work environment
- Opportunity to lead a high-impact team
- Access to cutting-edge AI and RevOps tools
Next step
Apply now
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