Strategic Customer Success Manager
This is a high-level strategic role for a healthcare veteran who wants to leverage their RCM expertise to drive AI adoption in major health systems. It combines the prestige of executive consulting with the fast-paced environment of a top-tier tech startup. The position is unique for its low-volume, high-depth account model, allowing for true partnership rather than just ticket management.
Collectly
Los Angeles, California, United States · Posted 15 April 2026
The role
Overview
The hiring side
About Collectly
Collectly is a small business working in healthcare technology / ai, based in Los Angeles, California, United States.
Healthcare Technology / AI
Small
Los Angeles, California, United States
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Requirements & Skills
Key Responsibilities
- Own and deepen relationships with 5-10 top-tier enterprise healthcare accounts
- Act as a strategic advisor to C-suite and VP-level leaders
- Lead high-impact Quarterly Business Reviews (QBRs)
- Perform full account audits to identify optimization and expansion opportunities
- Represent the company at industry conferences and on-site client meetings
- Drive long-term retention and measurable business outcomes for clients
Essential
- Deep firsthand experience in healthcare revenue cycle management (RCM)
- Proven track record of managing high-profile enterprise accounts
- Ability to travel approximately 50% of the time for on-site client visits and conferences
- Experience building trust and influence with C-suite and VP-level stakeholders
- US Citizen or valid US work visa
- Ability to conduct comprehensive account audits and performance analysis
Preferred
- Experience working within an EHR organization or health system finance team
- Background in a high-growth healthcare technology startup
- Familiarity with AI-driven automation tools in a clinical or billing context
Key Skills
Networking
People to Know
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Perks
Benefits & perks
- Competitive salary in the $150K-$200K range
- Remote work flexibility within the US
- Opportunity to work with a Y Combinator-backed startup
- High-impact role with significant executive visibility
- Travel opportunities across the United States
Next step
Apply now
Found via www.ycombinator.com