Full-time · Remote
Customer Success Manager
This is a high-impact role for a relationship-driven professional looking to break into the fintech space. It combines strategic account management with revenue-focused growth, offering a unique blend of technical product advocacy and commercial strategy. You will be the vital link between Provenir's AI technology and the business success of global financial providers.
Provenir · London, England, United Kingdom · Posted 23 April 2026
The role
Overview
This is a high-impact role for a relationship-driven professional looking to break into the fintech space. It combines strategic account management with revenue-focused growth, offering a unique blend of technical product advocacy and commercial strategy. You will be the vital link between Provenir's AI technology and the business success of global financial providers.
What they need
Requirements & Skills
Key Responsibilities
- Orchestrate the transition from sales to active product implementation for new users
- Monitor engagement metrics to ensure high levels of product adoption
- Advocate for client needs internally to influence the product roadmap
- Identify expansion opportunities to be transitioned to Sales Executives
- Maintain and protect the existing annual and monthly recurring revenue streams
Essential
- Ability to lead the end-to-end onboarding process for new technical clients
- Proven track record in relationship management and acting as a trusted advisor
- Experience in revenue defense and maintaining recurring revenue (MRR/ARR)
- Capability to conduct professional Quarterly Business Reviews (QBRs)
- Skill in identifying and qualifying upsell and cross-sell opportunities
- Proactive approach to monitoring customer health and mitigating churn risks
Preferred
- Experience within the fintech or financial services sector
- Familiarity with AI-powered risk decisioning or analytics platforms
- Previous experience in a global, multi-regional team environment
Key Skills
Customer RetentionOnboardingRelationship ManagementUpsellingCross-sellingRevenue DefenseQuarterly Business ReviewsProduct AdoptionCustomer Health MonitoringStrategic Communication
Networking
People to Know
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Perks
Benefits & perks
- Remote work flexibility
- Performance-based variable compensation tied to growth and retention
- Comprehensive health benefits
- Global career exposure across EMEA, APAC, and LATAM
- Opportunity to work with cutting-edge AI and decisioning technology
Next step
Apply now
Found via customerremotejobs.com