Senior Customer Success Manager
This is a high-impact role for a strategic thinker who wants to lead the charge in AI-driven e-commerce personalization. You will act as a vital link between Nosto's cutting-edge technology and the commercial success of global retail brands. It is a perfect fit for someone who enjoys both the analytical side of performance data and the relationship-building side of account management.
Nosto
London, England, United Kingdom · Posted 16 April 2026
The role
Overview
The hiring side
About Nosto
Nosto is a mid-sized employer working in e-commerce software / ai, based in London, England, United Kingdom.
E-commerce Software / AI
Medium
London, England, United Kingdom
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Requirements & Skills
Key Responsibilities
- Lead the implementation and onboarding process for new high-value merchants
- Provide ongoing strategic guidance to ensure clients meet their e-commerce KPIs
- Collaborate with Product teams to relay customer feedback and influence the AI roadmap
- Analyze account health and proactively mitigate churn risks
- Identify upsell and expansion opportunities within the existing customer base
Essential
- Proven track record in customer success or account management within the SaaS or e-commerce space
- Ability to manage a diverse portfolio of international clients
- Strong technical aptitude to understand and explain machine learning and AI workflows
- Experience in providing strategic consultancy and best practice guidelines to merchants
- Ability to collaborate across departments including Sales, Partnerships, and Product
Preferred
- Experience with e-commerce platforms and digital marketing ecosystems
- Fluency in multiple languages relevant to the EMEA region
- Previous experience working in a fast-scaled global technology company
Key Skills
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People to Know
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Perks
Benefits & perks
- Hybrid work model
- International and diverse work environment
- Opportunity to work with industry-leading AI technology
- Collaborative culture with cross-functional exposure
- Professional development in the booming e-commerce sector
Next step
Apply now
Found via careers.nosto.com