Engagement Manager
This is a high-impact consulting role focused on leveraging the Qualtrics platform to improve healthcare outcomes through data-driven experience management. It combines technical implementation with high-level relationship management, making it ideal for someone who enjoys both problem-solving and client strategy. The role is distinctive for its focus on the 'human' side of healthcare data, aiming to make change meaningful for both patients and providers.
Walker
Indianapolis, Indiana, United States · Posted 20 April 2026
The role
Overview
The hiring side
About Walker
Walker is a mid-sized employer working in experience management (xm) / consulting, based in Indianapolis, Indiana, United States.
Experience Management (XM) / Consulting
Medium
Indianapolis, Indiana, United States
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Requirements & Skills
Key Responsibilities
- Mastering and implementing the Qualtrics XM Platform for diverse healthcare clients
- Translating complex healthcare business needs into structured project roadmaps
- Driving the adoption of experience management initiatives across client organizations
- Managing the end-to-end delivery of patient, member, and employee experience programs
- Identifying and pursuing opportunities for account growth and service expansion
Essential
- Expertise in translating healthcare business requirements into actionable project plans
- Ability to manage XM programs within highly regulated healthcare environments
- Proven track record in client relationship management and nurturing long-term partnerships
- Capability to lead implementations for health systems, payors, and healthcare vendors
- Strong communication skills to align cross-functional teams and stakeholders
Preferred
- Prior experience with the Qualtrics XM Platform
- Experience in identifying account expansion and upselling opportunities
- Background in patient satisfaction or employee engagement metrics
Key Skills
Networking
People to Know
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Perks
Benefits & perks
- Fully remote work flexibility within the continental U.S.
- Inclusive and authentic workplace culture
- Opportunity to work with leading healthcare brands
- Professional development in high-demand XM technologies
- Collaborative team environment with technical and organizational experts
Next step
Apply now
Found via careers.walkerxm.com