Customer Success Manager (Mid-Market)
This is a high-impact role managing 40-60 mid-market automotive repair businesses, focusing on strategic growth and retention. It is perfect for a SaaS professional who enjoys a mix of remote work and high-touch, in-person client interaction. You will be a key player in a company that is currently disrupting the traditional auto repair industry through cloud innovation.
Tekmetric
Houston, Texas, United States · Posted 1 May 2026
The role
Overview
The hiring side
About Tekmetric
Tekmetric is a mid-sized employer working in automotive software / saas, based in Houston, Texas, United States.
Automotive Software / SaaS
Medium
Houston, Texas, United States
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Requirements & Skills
Key Responsibilities
- Act as a strategic coach and advisor for a portfolio of 40-60 mid-market accounts
- Develop and execute proactive success plans to ensure long-term customer retention
- Collaborate with Onboarding, Support, and Product teams to streamline the customer journey
- Travel to Multi-Shop Organization (MSO) locations to strengthen partnerships
- Identify and drive expansion opportunities within existing accounts
Essential
- Experience managing a strategic book of business in a SaaS environment
- Proven track record of driving value realization and retention for multi-location accounts
- Ability to travel to client sites (MSO customers) and attend company offsites
- Strong capability in proactive engagement and success planning
- Comfort working in a fast-paced, high-growth atmosphere with some ambiguity
Preferred
- Experience specifically within the automotive or shop management software industry
- Background in scaling Customer Success processes and motions
- Previous experience managing 40-60 mid-market accounts simultaneously
Key Skills
Networking
People to Know
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Perks
Benefits & perks
- Hybrid and remote work flexibility based on location
- Fully supported travel for client visits and team offsites
- Collaborative and direct company culture
- Opportunity to influence a growing SaaS platform
- Regular team-building events and alignment offsites
Next step
Apply now
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