Senior Customer Success Manager
This is a high-impact role for a fintech expert who excels at turning complex technical solutions into strategic business value for global clients. You will lead the commercial strategy for Enfuce's most critical accounts, ensuring long-term retention and aggressive growth. It is a perfect blend of relationship management, commercial strategy, and internal advocacy.
Enfuce
Helsinki, Uusimaa, Finland · Posted 1 May 2026
The role
Overview
The hiring side
About Enfuce
Enfuce is a mid-sized employer working in fintech / payment processing, based in Helsinki, Uusimaa, Finland.
Fintech / Payment Processing
Medium
Helsinki, Uusimaa, Finland
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Requirements & Skills
Key Responsibilities
- Develop and execute comprehensive strategic account plans for high-value clients
- Act as the primary commercial point of contact and advisor for executive stakeholders
- Identify and close upselling and cross-selling opportunities within the existing portfolio
- Lead quarterly business reviews to align client KPIs with Enfuce solutions
- Mentor junior staff and contribute to the evolution of team best practices
Essential
- Proven track record in managing high-value, complex client portfolios
- Experience in a commercial or strategic advisory role within fintech or SaaS
- Ability to lead executive-level business reviews and navigate C-suite relationships
- Demonstrated success in driving account expansion, upselling, and cross-selling
- Strong capability in leading cross-functional teams to meet customer objectives
Preferred
- Previous experience mentoring or coaching junior Customer Success professionals
- Deep understanding of card issuing or payment processing industries
- Experience working in a fast-scaled startup or scale-up environment
Key Skills
Networking
People to Know
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Perks
Benefits & perks
- Fully remote work flexibility
- Opportunity to work in a leading European fintech
- Collaborative and inclusive team culture
- Professional development and mentorship opportunities
- High-visibility role with significant strategic impact
Next step
Apply now
Found via enfuceoy.teamtailor.com