Full-time · Remote
Director of Customer Success
This is a high-impact leadership role designed for a data-centric professional who can scale customer success operations in a complex Vertical SaaS market. The position combines strategic executive sponsorship with hands-on team leadership to drive massive revenue growth and platform adoption. It is a perfect fit for someone who excels at turning technical complexity into simple, actionable value for traditional industries.
EZLynx · Flower Mound, Texas, United States · Posted 24 April 2026
The role
Overview
This is a high-impact leadership role designed for a data-centric professional who can scale customer success operations in a complex Vertical SaaS market. The position combines strategic executive sponsorship with hands-on team leadership to drive massive revenue growth and platform adoption. It is a perfect fit for someone who excels at turning technical complexity into simple, actionable value for traditional industries.
What they need
Requirements & Skills
Key Responsibilities
- Oversee a $120M+ ARR portfolio and serve as the primary executive sponsor for strategic channel partners.
- Lead and mentor a team of 11 Customer Success Managers, fostering a culture of professional growth.
- Develop and implement data-driven health scores and intervention playbooks to reduce churn.
- Facilitate feedback loops between C-level customers and product leadership to align roadmaps with market needs.
- Standardize operating procedures for onboarding, quarterly business reviews, and renewal cycles.
Essential
- Extensive experience in Vertical SaaS environments
- Proven track record of managing portfolios exceeding $100M ARR
- Demonstrated ability to lead and mentor teams of 10+ direct reports
- Expertise in driving adoption among non-technical user bases
- Experience establishing SOPs for the entire customer lifecycle
- Strong background in proactive value realization and NRR growth
Preferred
- ITIL v4 Certification in Service Management Strategy
- Experience in the insurance technology (InsurTech) industry
- Background in organizational change management
- Experience chairing Customer Leadership Councils
Key Skills
SalesforceGainsightPower BIJiraData AnalyticsStrategic UpsellingChurn MitigationExecutive SponsorshipProject Management
Networking
People to Know
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Perks
Benefits & perks
- Opportunity to lead a $120M+ ARR portfolio
- High-growth Vertical SaaS environment
- Leadership role with executive-level visibility
- Data-driven and innovative company culture
- Professional development and talent mentorship opportunities
Next step
Apply now
Found via jobicy.com