Key Responsibilities

• Direct the quarterly eNPS process and implement actionable strategies to boost retention
• Manage the end-to-end lifecycle of recruitment, onboarding, and offboarding
• Oversee payroll, benefits administration, and complex multi-state tax requirements
• Partner with department heads to align team workloads with professional growth and revenue targets
• Coordinate company-wide travel, lodging, and logistics for major team events
• Supervise internal HR and recruiting staff to ensure high standards of speed and accuracy

Essential

• Minimum of 8 years of experience in People Operations or Human Resources
• Proven track record in a leadership or management capacity within HR
• Experience managing multi-state tax compliance and payroll operations
• Expertise in modernizing performance review cycles and data-driven feedback loops
• Ability to link HR metrics and labor costs directly to P&L and company revenue
• Experience overseeing recruitment functions and reducing time-to-hire metrics

Preferred

• Experience in a high-growth technology or travel-related startup environment
• Advanced proficiency in HRIS and automated workflow tools
• Background in managing outsourced IT partnerships and equipment logistics
• Experience designing and executing large-scale company retreats and culture initiatives

Key Skills