Key Responsibilities

• Define and execute the overarching research agenda for complex healthcare projects
• Translate user insights into strategic product and business recommendations
• Build and scale research frameworks and best practices across the organization
• Earn trust and influence decision-making among product and engineering leadership
• Lead small teams of researchers during consulting-style client engagements

Essential

• Minimum of 6 years of professional experience in UX research
• Proven track record of influencing product strategy and business direction through research
• Mastery of both generative and evaluative research methodologies
• Expertise in both qualitative and quantitative data collection and analysis
• Experience designing and managing multi-phase, long-term research programs
• Ability to lead consulting-style engagements and manage client stakeholder relationships
• Experience working within embedded teams alongside product and engineering partners

Preferred

• Direct experience with clinical workflows, payer systems, or care delivery
• Background in highly regulated industries such as healthcare, finance, or government
• Experience managing small teams of UX professionals
• Familiarity with complex enterprise software ecosystems

Key Skills