Director of Customer Success, Americas
This is a pivotal leadership role at a high-growth health-tech firm, focusing on the integration of AI and data analytics into the operating room. The position offers the chance to lead the Americas region and fundamentally change how surgical procedures are recorded, shared, and analyzed. It is ideal for a strategic leader who balances clinical empathy with a drive for commercial success.
Proximie
Boston, Massachusetts, United States · Posted 16 April 2026
The role
Overview
The hiring side
About Proximie
Proximie is a mid-sized employer working in health technology, based in Boston, Massachusetts, United States.
Health Technology
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Boston, Massachusetts, United States
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Requirements & Skills
Key Responsibilities
- Own the end-to-end post-sale customer experience for the Americas region
- Develop and execute strategic success plans to ensure high platform adoption and retention
- Act as a primary liaison between clinical customers and internal product teams
- Lead and mentor a team of customer success professionals to deliver world-class service
- Analyze customer data to identify trends and opportunities for workflow improvement
Essential
- Extensive experience in customer success leadership within the healthcare or med-tech sector
- Proven track record of managing the full post-sale customer journey
- Ability to travel frequently for field-based customer engagement
- Strong understanding of clinical workflows and operating room environments
- Experience driving adoption of SaaS or complex digital platforms
Preferred
- Existing network within major hospital systems in the Americas
- Experience with AI or computer vision products in a medical context
- Background in scaling customer success teams in a high-growth startup environment
Key Skills
Networking
People to Know
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Perks
Benefits & perks
- Fully remote work flexibility
- Opportunity to work with cutting-edge AI and AR technology
- Mission-driven culture focused on global health impact
- Collaborative and innovative international team environment
- Professional development in a rapidly scaling health-tech company
Next step
Apply now
Found via careers.proximie.com