Full-time · Unknown
Vice President of Customer Success
This is a high-stakes executive role for a leader who excels at translating complex data into business value. You will own the entire customer journey for a sophisticated SaaS platform, driving both client satisfaction and revenue growth through renewals and upselling. It is a unique chance to shape the customer success philosophy of a fast-growing company while working alongside a high-caliber executive team.
Profit Isle · Boston, Massachusetts, United States · Posted 23 April 2026
The role
Overview
This is a high-stakes executive role for a leader who excels at translating complex data into business value. You will own the entire customer journey for a sophisticated SaaS platform, driving both client satisfaction and revenue growth through renewals and upselling. It is a unique chance to shape the customer success philosophy of a fast-growing company while working alongside a high-caliber executive team.
What they need
Requirements & Skills
Key Responsibilities
- Define and execute the global Customer Success strategy and operational framework
- Lead, hire, and mentor a high-performing team of Customer Success Managers
- Monitor and optimize key performance indicators related to churn, health scores, and ROI
- Partner with Sales and Product teams to align customer feedback with the product roadmap
- Manage the commercial aspects of the customer base, including renewals and expansion revenue
Essential
- Minimum of 8 years of professional experience
- Proven track record of building and scaling customer success departments within a SaaS or technology environment
- Experience managing the full customer lifecycle including onboarding, retention, and expansion
- Ability to serve as a trusted advisor to executive-level stakeholders
- Strong background in financial or analytical software products
Preferred
- Master of Business Administration (MBA)
- Advanced degree in Finance
- Experience in a high-growth startup environment
Key Skills
Strategic leadership and KPI managementData-driven decision making and analyticsTeam mentorship and professional developmentCross-functional collaborationUpselling and renewal negotiationCustomer advocacy and case study development
Networking
People to Know
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Perks
Benefits & perks
- Opportunity to join the executive leadership team
- Collaborative and high-performance work culture
- Direct influence on product strategy and company growth
- Professional development and mentorship opportunities
- Work with a cutting-edge analytics platform
Next step
Apply now
Found via profitisle.com