Customer Success Manager
This is a high-impact role for a marketing-savvy professional to manage 40 key accounts at a leading automation platform. The position uniquely blends technical troubleshooting with high-level strategic planning, all while integrating modern AI workflows. It is an ideal spot for someone who wants to be at the forefront of the 'AI-first' shift in customer success.
Klaviyo
Boston, Massachusetts, United States · Posted 15 April 2026
The role
Overview
The hiring side
About Klaviyo
Klaviyo is a large employer working in software / marketing technology, based in Boston, Massachusetts, United States.
Software / Marketing Technology
Large
Boston, Massachusetts, United States
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Research KlaviyoWhat they need
Requirements & Skills
Key Responsibilities
- Develop and execute tailored success plans to drive platform adoption
- Act as a trusted advisor for a portfolio of 40 customers
- Identify opportunities for customers to increase revenue using additional Klaviyo products
- Collaborate with Product teams to improve software based on customer feedback
- Integrate AI-driven systems into daily workflows to increase efficiency
Essential
- Proven track record of finding creative solutions to complex problems
- Experience in email marketing or general strategic marketing solutions
- Strong technical aptitude and ability to explain concepts to non-technical users
- Ability to manage a portfolio of approximately 40 customers simultaneously
- Experience experimenting with or implementing AI tools in professional or personal projects
- Demonstrated ability to set priorities and resolve issues in a timely manner
Preferred
- Previous experience in a SaaS customer success environment
- Background in driving platform adoption and customer retention
- Experience with cross-functional collaboration between product and growth teams
Key Skills
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People to Know
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Perks
Benefits & perks
- Inclusive and diverse workplace culture
- Opportunity to work with cutting-edge AI marketing technology
- Collaborative team environment
- Direct influence on product development through feedback loops
- Professional growth in a high-scaling tech company
Next step
Apply now
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