Customer Success Manager
This is a pivotal role for a relationship-driven professional who wants to lead the post-onboarding strategy for major enterprise clients. You will act as the primary link between Akeneo's innovative PX solutions and the business success of its most valued partners. It is a perfect blend of technical advocacy and strategic business consulting.
Akeneo
Boston, Massachusetts, United States · Posted 1 May 2026
The role
Overview
The hiring side
About Akeneo
Akeneo is a mid-sized employer working in software / saas, based in Boston, Massachusetts, United States.
Software / SaaS
Medium
Boston, Massachusetts, United States
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Requirements & Skills
Key Responsibilities
- Cultivate long-term loyalty within a strategic account base
- Translate business needs into actionable software success plans
- Advocate for customer needs internally to influence product development
- Drive retention by demonstrating clear ROI to executive stakeholders
Essential
- Manage a diverse portfolio of strategic customer accounts
- Establish and maintain deep relationships with IT and business stakeholders
- Engage with C-level executives to align software usage with corporate goals
- Develop and execute customized success plans for each client
- Monitor and drive software adoption and user engagement
- Identify opportunities for account expansion and upsell
- Ensure high levels of customer retention and satisfaction
Preferred
- Experience in the Product Information Management (PIM) or e-commerce space
- Background in managing high-value enterprise accounts
- Proven track record of improving customer ROI
Key Skills
Networking
People to Know
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Perks
Benefits & perks
- Flexible work model for work-life balance
- Dynamic and inspiring work environment
- Supportive and collaborative team culture
- Opportunities for professional growth and impact
- Open communication and shared success recognition
Next step
Apply now
Found via careers.akeneo.com