Customer Experience Operations Manager
This is a high-impact operational role at a well-funded SaaS company where you will directly influence NRR and GRR through data-driven strategy. It combines technical Salesforce/Gainsight management with high-level executive partnership. It is perfect for a builder who wants to create structure in a rapidly scaling environment.
Fleetio
Birmingham, Alabama, United States · Posted 1 May 2026
The role
Overview
The hiring side
About Fleetio
Fleetio is a large employer working in fleet management software / b2b saas, based in Birmingham, Alabama, United States.
Fleet Management Software / B2B SaaS
Large
Birmingham, Alabama, United States
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Research FleetioWhat they need
Requirements & Skills
Key Responsibilities
- Own the reporting ecosystem for ARR performance including churn and expansion
- Identify root causes for customer contraction and recommend GTM adjustments
- Improve data hygiene and visibility for renewal and expansion forecasting
- Lead weekly and quarterly business reviews with CS and AM leadership
- Collaborate with GTM Systems to optimize the tech stack including Salesforce and Gainsight
Essential
- Minimum of 4 years in Revenue Operations, CS Operations, or Business Operations
- Proven experience within a B2B SaaS environment
- Expertise in building reports and managing complex workflows in Salesforce
- Strong understanding of customer health metrics, retention drivers, and churn indicators
- Experience facilitating business reviews and presenting data-driven narratives to executives
- Ability to structure complex problems and derive insights from funnel data
Preferred
- Experience with Gainsight implementation and management
- Proficiency in SQL or advanced data analytics tools
- Background in managing account ownership transitions and lifecycle milestones
Key Skills
Networking
People to Know
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Perks
Benefits & perks
- 100% Health coverage for employees
- 50% Health coverage for dependents
- Multiple dental coverage options
- Remote-friendly work environment
- Opportunity to work with a Series D funded market leader
Next step
Apply now
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