Chief Customer Officer
This is a high-stakes executive role for a SaaS veteran ready to own the entire post-sale lifecycle for a GovTech innovator. You will bridge the gap between customer needs and product development while driving critical financial metrics like NRR and expansion revenue. It is a rare chance to build a world-class customer organization from the ground up in a remote-first environment.
Esper
Austin, Texas, United States · Posted 1 May 2026
The role
Overview
The hiring side
About Esper
Esper is a small business working in government technology (govtech), based in Austin, Texas, United States.
Government Technology (GovTech)
Small
Austin, Texas, United States
Go deeper
See Esper the way an insider would
Unlock company research, key people to know, recent moves, and how this role fits into their wider picture.
Research EsperWhat they need
Requirements & Skills
Key Responsibilities
- Oversee the end-to-end customer journey including onboarding, renewal, and expansion
- Serve as the executive advocate for customers to influence product and leadership decisions
- Manage and scale Customer Success, Support, and Services teams
- Develop and implement operational playbooks and performance metrics
- Partner with Growth, CTO, and Finance leads to align on retention and outcomes
- Report on customer health and churn risks to the board of directors
Essential
- Over 10 years of professional experience in Customer Success, Account Management, or Customer Operations
- Extensive background in executive leadership roles within B2B SaaS or enterprise software
- Proven history of driving retention and expansion revenue growth
- Direct experience managing renewals and expansion financial targets
- Demonstrated ability to scale customer-facing teams in high-growth environments
- Experience navigating complex or regulated sectors such as government or healthcare
Preferred
- Experience in the GovTech industry
- Background in managing multi-segment customer bases
- Familiarity with public policy management workflows
Key Skills
Networking
People to Know
Sign up to discover hiring managers, team leads, and key people at Esper.
Perks
Benefits & perks
- Fully remote work arrangement
- Direct contact with hiring leadership
- Opportunity to lead a department at the executive level
- Verified job status
- High-impact role in a mission-driven GovTech company
Next step
Apply now
Found via novaedge.page.gd